ticketworks - Australia (AU)

Privacy Policy ticketworks

Last Updated on June, 7 2019.

What is ticketworks' Privacy Policy?

ticketworks ("us") are committed to protecting your privacy. We use the information that we collect from you for processing ticketing orders and also in relating to use of our site and related services.

We do not sell or disclose any information that identifies you to a third party without consent, and shared only with us and the organisation / business' ("our clients") using our service on their behalf.

Our clients also have access to your information since you are both our customer as well as their customer. As part of our contract arrangements with our clients, they are restricted from selling and / or disclosing your information to any other providers.

In addition, when you place an order with us your personal information and credit card information are safe.

We are very sensitive to this issue and as a pro-consumer company, seek to always protect our customers. If for some reason you find that this has not been the case, please contact us immediately.


What Do We Collect?

When you order or purchase with us we need to know your name, phone number, e-mail address, mailing address, credit card number and expiration date. This allows us to process your order and also contact you in relation to your order status.

We do not store any credit card details on our server and our card processing provider is PCI compliant.


IP Address

We (ticketworks) use Internet Protocol (IP) address to help diagnose problems with our service and also to administer our website. Your IP address is used to help identify you and to gather some data, however this contains no detailed personal information about you.


Secure Certificates

When you place orders or access your account information, we make use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. In addition, all of the data we collect is protected against unauthorised access. We currently use 128 bit encryption.


Our Use of Cookies

We use "cookies" to track you purchasing tickets to events. Most web browsers automatically accept cookies, but you can usually change your browser settings to reject them, however this may affect your experience with our website and service.

Cookies are stored bits of information in your web browser to assist in tracking and ongoing access and use of websites. Cookies can be used to recognise repeat users / visits.


External Links

Our website may contain links to other websites. ticketworks is not responsible for the privacy practices or the content shown on those external websites.


Our Clients and Us

We take necessary steps for both us and our clients to utilise ways of contacting you for the following reasons;

  1. Both our clients and us to contact you in relation to the current purchase.
  2. In the future to notify you of upcoming events in which you may be interested in, either relating to us or our client that you have subscribed to contact you in their upcoming events.
  3. Or we (ticketworks) can contact you only in relation to cancellation or changes directly related to you purchase.
  4. For us (ticketworks) to contact you in relation to our services based on subscribed opt-in, or an email that is related to using our services.



Unlike other ticketing companies, we do not ask users to sign in to create an account and create a password to purchase tickets.

We have this as an option, however we advise that you create an account to assist you in tracking your order and managing you personal information in relation to services that we offer.

However this policy may change at any time for security reasons.


Will you sell my information?

ticketworks does not sell or trade your personal information to other parties / external services except from previously mentioned information in relation to ticketworks and the organisation listing the event.


If you have any other questions.

Please contact us to send off any of your questions that are not covered here or further enquiry regarding our privacy policy.